What Customers Say
Comments: This is an unsolicited "thank you" and testimonial based on our experiences of this past weekend. My girlfriend and I had come up from LA to buy a Cervelo for her - one that had been advertised on the net. Long story short, she had ordered it one size too big, but fortunately you guys found her a better size, thought it was in a better bike.
What impressed us however - besides the beautiful bikes - was the great customer service we received from everyone we dealt with : Luke, Eric, Dan and Nick! All did a great job for us, found us great deals and really worked for us. And on top of that, everyone was really friendly and nice! Is there something in the water in SLO?
So...we will deifinitely rec you guys to our friends! Thanks for the help, and great customer service!
From: John Medved and Deb Perlman, February 2010
Comments: Hello; Credit where credit is due: This is my first time ordering with you. Everything went as expected. Prices were good. Colorado Cyclist and Excel sports will no longer receive my business. Thank you.
From: Gene, January 2010
Comments: Received my 3t stem, water bottle, and tire lever today. Thanks for the quick turn around. I appreciate how the employees at ART'S Cyclery handle their customers with such politeness and outstanding customer service!
From: Alvin Lee, Nov. 2009
Comments: I received my new pedals yesterday only one day after the order was place. Terrific! These were only my second purchase from Art's (the first was another set of pedals a week ago). Great service. I live in Oregon but used to live in Santa Barbara and work in SLO from time to time so I was generally familiar with your shop's reputation. This made it easier to purchase from you online. There is no sales tax in Oregon so paying for shipping doesn't usually work out. But your support and prompt (free) deivery along with your great prices and return policy will bring me back in the future. Thanks again.
From: Bob, October 2009
Comments: I want to quickly thank Evan for advising me on a shoe choice that will fit the Speedplay x2 pedal system. I had no idea which shoe would work and he assured me these shoes would. I felt comfortable with the purchase as a result. Also, I wasn't going to buy a helmet from you guys because there wasn't one listed on the website. He found what I was looking for in the back, and that helped me a great deal too. Its nice to have someone in the store that can advise on proper shoe selection and will LOOK for things when they aren't right in front of them. Thanks again.
From: Charlie Bamford, October 2009
Comments: I received the Shimano cassette [size] 12-27 today. Wow that was fast! Thank you so much for such outstanding service. I look forward to doing business with Art's Cyclery in the future. As I said on the phone, while my son was attending Cal Poly, we frequented the store often and everyone was very courteous.
From: Alvin, October 2009
Comments: Thank you for the excellent service and quick response in replacing my item.
From: Anthony, September 2009
Comments: Appreciate the service and the postage discount very much...Goods arrived today. Thanks again for the super service!
From: Nigel, September 2009
Comments: Just a Quick note to say that the T-shirt arrived - it's brilliant. I shall wear it to the Tour of Britain in London and send you a photo :-) Thanks so much for the socks!! I can't believe I now have socks to match my bike! You must be psychic (or a facebook addict :-). Absolutely fantastic service. Thanks so much.
From: Lea, September 2009
Comments: Just wanted to let you know that my 2009 P3 World Championship edition frame just arrived and it is Beautiful!! I looked all over for this frame and was so happy I found your shop. Thank you for the fast, professional service. Frame was packed excellently, and thanks for the enclosed perks...t-shirt and sample nutrition supplements. You really take care of your customers and now you have a new one for life.
From: Teresa, August 2009
Comments: I bought a Shimano compact crankset from Art's. I was extremely pleased with the price, the level of service, and the immediate delivery. The free shipping didn't hurt either! I was not 100% confident in what I needed, but Brad walked me thru my options and we settled on the best choice. It is rare to have a shipping/buying experience that exceeds my expectations, but this did. I had the crankset with in 3 days of my order.
From: Jim, August 2009
Comments: Just wanted to say I received my gloves and shirt today. Many, many thanks for the great service and fantastic products. Hope to buy from you again.
From: Peter, August 2009
Comments: I wanted to confirm that I received my bike yesterday and it's exactly what I've been looking for. I haven't had an opportunity to assemble it yet, but I must say you folks did and excellent job of packing the bike for transport! I've purchased a few bicycles via the Internet over the years, and none have been as nicely prepped and protected as this was. Your service has been top notch and I will definitely be sending referrals your wat. Thanks again!
From: Jeffrey, July 2009
Comments: I have been looking for a bike and have been to all the San Luis Obispo stores. After visiting your store yesterday, I must tell you that you win the prize for best sales personnel. Jeff introduced himself, shook my hand and asked me for my name, all the things you should do when you meet someone. You did not have the size of bike I needed, so he checked inventory and got my info so he could contact me when the bike came in. Please give him an "atta boy" and a bonus. The world needs more like him.
From: Lorraine, July 2009
Comments: I really appreciate the personal assistance and contact. I really like your company and want to order from you guys again...You have good prices, free shipping over $50 and good customer service from what I see. Thanks!
From: Tim, July 2009
Comments: Many thanks for the Clif Shot Bloks that were also included in the package. Rest assured I will be sharing your website with my friends and I will look at it first before I make any future purchases. Thanks again!!
From: Jack, July 2009
Comments: Hey, just wanted to say thanks to John. He returned my call with an answer to my question in a very timely fashion and I was impressed. Not a lot of companies do that anymore.
From: Dave, July 2009